Our priority is customer satisfaction. You must contact us within 30 days of receiving the item for a Return Merchandise Authorization (“RMA”) of a new, unworn, unmodified item. Returns without an RMA will be refused upon receipt. Returns and exchanges will be accepted if accompanied by a copy of the original invoice.
Authorized returns must be postmarked within 30 days of receiving the RMA. Within 7 to 14 days of accepting an authorized return with an RMA, a refund will be issued to the original form of payment. Processing times for the refund will vary depending on the financial institution. Please note that shipping charges are not refundable.
PLEASE NOTE: Special Order merchandise, Cut Chains, Beads, Rondelles, Wire, Solders, Mill Products and used or damaged merchandise are NOT eligible for return or refund.